Website accessibility information

Frequently Asked Questions

We hope you'll find answers to all your questions in this section. To make your life easier, we have separated them into different categories.

If you cannot find what you're looking for, please email your question to us and we'll get back to you.

Excursions

Can I pay the driver on the day of the excursion?  Top

No. All excursions must be paid in full prior to departure, for security reasons drivers cannot accept payment at any time.

What time will i get to my destination ?  Top

We aim to arrive at our destination by lunch time but it this is dependant on traffic conditions and we cannot be held responsible for missed appointments, meetings etc.

Where can I book if your Barrow office is closed ?  Top

Bookings can be made and payments taken over the telephone with our head office on 01524 720033 or alternatively you can visit the Forum 28 in Barrow town centre who will be more than happy to help.

What happens if I have to cancel ?  Top

Cancellation charges do apply to all our excursions. See our booking conditions for further details.

How much does a child pay ?  Top

Children aged 13 and under are charged at 2/3 of the adult price. Children aged 2 and under are free of charge if not using a seat.

What happens if my trip is cancelled?  Top

Please be aware that all excursions are run subject to minimum numbers and are therefore not guaranteed to run. If we cancel your excursion you will be entitled to a full refund.

What time will I get home from my trip?  Top

Most excursions depart at approximately 17.00 - 17.30 hrs but travelling times are dependent on traffic conditions on the day.

Can I leave personal items on the coach ?  Top

Personal items must not be left on the coach at any time. We cannot be held responsible for the loss of any items that are left.

Can I travel just one way?  Top

Yes, but we cannot be held responsible for alternative travel arrangements should the excursion be cancelled. Full fares are charged.

When i book Gemini Retail Park & Trafford Centre how long do i have at each place ?  Top

Dependant on traffic conditions we usually allow approximately 2 to 2 1/2 hours at each place.

Can I take my dog on the coach ?  Top

For the safety and comfort of all passengers only guide dogs or hearing dogs are permitted to travel.

How do i book a holiday ?  Top

Go to the holiday section of this web site and full details on how to book are given.

Looking for a gift?

If you want a gift with a difference don't forget our Travel Vouchers which can be redeemed against any holiday, excursion or private hire with Travellers Choice. Gift Vouchers