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The Travellers Choice

Excursions, Day Tours & Shop and Show Booking Terms & Conditions

Payment Terms

All excursions must be paid in full prior to departure. For security reasons drivers cannot accept payment at any time. Admissions to attractions are not included in the price unless otherwise stated. Provisionally booked seats must be paid for within 24 hours of booking.

Cancellations

Please be aware that these excursions are run subject to minimum numbers, therefore we cannot guarantee that they will run.
IF WE CANCEL YOUR EXCURSION as a result of lack of bookings you will be entitled to a full refund
IF YOU CANCEL YOUR EXCURSION Up to 7 days prior you will receive a full refund - Up to 3 days prior you will receive a credit note or voucher for further travel.
Less than 3 days prior there is no refund. Show tickets are non-refundable.

Entrances/Admissions

We cannot be held responsible for any refunds of entrance/admission tickets purchased by customers should the excursion be cancelled.

One way travel

Passengers must leave a contact telephone number in case of emergency. We are not responsible for alternative travel arrangements should the excursion be cancelled.

Seating arrangements

The Company reserves the right to make alterations to passengers agreed seats when necessary.

Discounts

Children under 14 must be accompanied by a passenger aged 16 or over whilst travelling. Children aged 13 and under are charged at 2/3 of the adult price. Children aged 2 and under are free of charge if not using a seat. Senior citizens will receive a 50p discount.

Departure / Arrival times

The times in this brochure are approximate. We cannot be responsible for any unforeseen delays en-route. Passengers are responsible for making sure they are at the pick up point at the time given and that they return to the coach at the time given by the driver on the day. If your coach has not arrived within 10 minutes of the given time you must ring our emergency number - 01524 720055. The company is not responsible for any travel arrangements for passengers who are late back to the coach.

For Lancaster & Morcambe area passangers

Pick up times will be telephoned to you the day prior to your trip - If you have not been contacted by 5pm please ensure you ring the office for your time.

Feeder Coaches

Feeder coaches are used on the majority of our trips.

Lost property

The Travellers Choice is not responsible for any items of property left on our vehicles. Please do not ask the driver to take care of your property whilst away from the coach.

Smoking / Alcohol

All our vehicles operate a no smoking policy and alcohol is forbidden at any time.

Seatbelts

It is illegal for passengers to travel without wearing a seat belt. Our company will not be held responsible for any penalties or incidents which may occur
due to this request being ignored It is your responsibility to ensure that your seat belt and that of any accompanying passengers’ is securely fastened at all times.

Complaints procedure

If you have the unfortunate need to make a complaint about the service you have received, it should be submitted in writing within 14 days of the completion of the journey.

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